Help Desk Executive

Help Desk Executive JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Required Helpdesk executive with good communication skill and managing the day to day operation in coordination with the team by following the client's polices and guidelines. Qualifications: Degree holder in a any stream Minimum 2 year's previous experience in a help desk or support role. Excellent problem-solving and communication skills. Strong understanding of computer systems, mobile devices, and other tech products. Ability to work independently and as part of a team. Responsibilities : Respond to customer queries in a timely and accurate way, via phone, email, or chat. Identify customer needs and assist with the best solutions for the issues. Maintain records of employee's interactions, transactions, comments, and complaints. Raising the reactive and proactive calls in the Helpdesk software on timely basis Monitor and manage ticket queues in help desk software- Corrigo Enterprises Escalate unresolved issues to the next level of support personnel. Maintaining and tracking the inventory falls under Helpdesk Operations Managing the Key operations for employees Supporting the business for events requirements such as space, material movement, aligning the concerned team for further support Completion of the assigned trainings on a timely basis Provide feedback on how to improve customer support processes and tools. Location: On-site –Mumbai, MH Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.