Front Desk Executive

Core Responsibilities:

1. Guest Reception & Check-in/Check-out

• Welcome guests professionally and courteously

• Handle check-in and check-out procedures efficiently

• Verify reservations, IDs, and payment details

2. Reservation Management

• Take bookings via phone, email, or online systems

• Update room availability and maintain reservation records

• Coordinate with housekeeping for room readiness

3. Customer Service

• Address guest inquiries, requests, and complaints

• Provide information about hotel services, local attractions, and facilities

• Ensure a positive guest experience at all times

4. Communication & Coordination

• Liaise with housekeeping, maintenance, and food & beverage departments

• Relay guest requirements or special requests

• Maintain smooth interdepartmental communication

5. Billing & Payments

• Prepare guest bills and process payments (cash, card, online)

• Handle invoices, receipts, and financial transactions accurately

6. Administrative Duties

• Maintain guest records and front desk logs

• Handle emails, phone calls, and messages

• Ensure proper documentation and filing

7. Safety & Security

• Follow hotel policies and procedures

• Monitor visitor access and ensure guest safety

• Handle emergencies or escalate issues when required

🔹 Key Skills Required

• Excellent communication and interpersonal skills

• Good appearance and professional attitude

• Basic computer knowledge (hotel management software)

• Problem-solving ability and multitasking

• Customer-focused mindset

🔹 Work Environment

• Rotational shifts (including nights, weekends, holidays)

• Fast-paced and customer-facing role

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 2 - 5 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।