Fraud & Risk management

We are looking for enthusiastic candidates to join our team for the FK-FRM (Fraud and Risk Management) Semi-Voice Process. This role involves handling customer interactions, providing exceptional support, and addressing queries and concerns related to fraud and risk management operations. The role offers an attractive salary package and a dynamic work environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

• Qualification: Any Graduate Fresher

• Strong communication skills in English and manageable Hindi

• Basic problem-solving and customer-handling skills

• Candidates must be open to a 6-day working week during rotational day shifts

• Work Mode: Work From Office (WFO)

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 0 - 1 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।