फील्ड एग्जीक्यूटिव

Job Description: Customer Support Executive – Client Interaction & Website Content Collection

Position: Customer Support Executive

Department: Client Services / Web Development

Employment Type: Full-time

Overview:

We are looking for a proactive and well-spoken Customer Support Executive who will directly meet clients, understand their requirements, and collect accurate content for website development. The role involves client communication, coordination, documentation, and ensuring all required materials are received on time for the website team.

Key Responsibilities:

Meet clients in person or via scheduled calls to understand their business requirements.

Collect all necessary website content—text, images, logos, product details, service information, etc.

Explain the content requirements clearly to clients and assist them in preparing or organizing the information.

Maintain proper documentation of client interactions and content received.

Coordinate between the client and the internal website development/design team.

Follow up with clients for pending content or clarification.

Ensure timely delivery of content to the technical team for project progression.

Provide basic guidance to clients on website structure, pages, and content needs.

Handle basic queries related to website updates or client concerns.

Maintain a high level of professionalism and client satisfaction.

Skills & Qualifications:

Good communication skills (English, Hindi, and local language preferred).

Strong client-handling and interpersonal skills.

Basic understanding of websites, pages, and content requirements.

Ability to document information clearly and accurately.

Time management and follow-up abilities.

Positive attitude and problem-solving approach.

Basic computer skills (MS Office, Email, WhatsApp communication).

Preferred Experience:

0–2 years in customer support, client service, or field coordination.

Experience in a website development or digital marketing company (optional but preferred).

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