Email Process Executive

Job Description: Email Support Executive

Job Title: Email Support Executive

Location: chennai (Porur)
Employment Type: Full-time

Job Summary

We are looking for an Email Support Executive to provide timely and professional support to customers via email. The ideal candidate should have excellent written communication skills, strong problem-solving abilities, and a customer-first mindset.

Key Responsibilities

• Respond to customer inquiries through email in a timely and professional manner.

• Resolve customer issues by providing accurate information and appropriate solutions.

• Escalate complex issues to the relevant teams when necessary.

• Maintain detailed records of customer interactions and resolutions.

• Follow company policies, quality standards, and response time SLAs.

• Collaborate with internal teams to ensure prompt issue resolution.

• Identify recurring customer concerns and provide feedback for process improvement.

• Ensure high levels of customer satisfaction through effective communication.

Required Skills & Qualifications

• Bachelor's degree in any discipline (preferred).

• Excellent written English communication skills.

• Strong grammar, spelling, and attention to detail.

• Basic computer proficiency and familiarity with email platforms and CRM tools.

• Good analytical and problem-solving skills.

• Ability to manage multiple customer conversations simultaneously.

• Customer-focused attitude with patience and professionalism.

• Willingness to work in rotational shifts, if required.

Preferred Qualifications

• 0–2 years of experience in customer support, email support, or a similar role.

• Experience with CRM software such as Salesforce, Zendesk, or Freshdesk is an advantage.
  

• Interested candidate Contact = 9791904708

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