A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
21,000 - 37,000 /महीना
Vr Hr Solutions
न्यू टाउन, कोलकाता
ग्राहक सहायता / टेलीकॉलर में 1 - 3 वर्षो का अनुभव
फुल टाइम
Customer Experience Executive – Email/Chat Support (UK Process)
Location: Kolkata
Function: Business Process Services
Role: Executive
About the Role
We are looking for a dedicated Customer Experience Executive to handle front-office interactions for our UK-based customers. In this role, you will deliver high-quality service through voice and email channels, focusing on timely resolutions and creating a positive customer experience while strictly adhering to UK regulatory and data-protection standards.
Key Responsibilities
Manage and resolve customer queries related to accounts, billing, payments, service requests, and complaints.
Provide accurate, empathetic, and first-time resolution to customer issues.
Handle front-office customer interactions via voice and email channels effectively.
Navigate difficult customer conversations professionally and with high empathy.
Maintain a high level of attention to detail and compliance with UK data-protection standards.
Experience & Skills Required
Experience: 1 to 4 years in Front Office or Customer Service roles.
Communication: Excellent spoken and written English, with email writing skills aligned to UK customer communication standards.
Shift Readiness: Experience and willingness to work in UK shift hours (BST / GMT).
Technical Skills: Hands-on experience navigating voice and email customer support platforms.
Advantageous: Prior experience supporting UK customers, specifically within the Utilities, Retail, Banking, or Telecom sectors.
