ईमेल & चैट सपोर्ट एग्जीक्यूटिव

SUMMARY

We are looking for customer-focused and detail-oriented professionals to join its Email Support team. As a Customer Support Executive, you will be responsible for handling customer queries, concerns, and service requests through email communication. The ideal candidate should possess strong written communication skills, problem-solving abilities, and a customer-first approach to ensure a seamless support experience.

TECHNICAL SKILLS

Strong email drafting and communication skills. Good comprehension and analytical abilities. Customer-centric approach with a positive attitude. Ability to multitask and manage multiple customer interactions. Basic computer proficiency and familiarity with CRM/support tools. Strong attention to detail and accuracy. Excellent Written and Verbal English Communication Skills. Proficiency in English plus any one regional language is mandatory.

KEY RESPONSIBILITIES-

Respond to customer queries and concerns via email in a timely and professional manner. - Understand customer issues and provide accurate resolutions while maintaining service quality standards. - Handle customer complaints, escalations, and follow-ups effectively. - Maintain proper documentation of customer interactions and case updates. - Ensure all responses are grammatically correct, professional, and aligned with company policies. - Coordinate with internal departments to resolve customer issues efficiently. - Meet productivity, quality, and customer satisfaction targets. - Adhere to process guidelines, compliance requirements, and service-level agreements (SLAs). - Continuously improve product and process knowledge to provide better customer support

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 6 - 24 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।