Manage the GCS (Global Customer Support) mailbox by monitoring incoming emails and sending them to be investigated to the relevant department based on their nature and urgency. • Efficiently move emails to the relevant folders or queues for further processing, ensuring timely handling and organization of correspondence. • Log incoming emails and relevant details into Dynamics or other designated systems accurately and comprehensively for tracking and reference purposes. • Send acknowledgments for received emails, providing reassurance to customers and stakeholders regarding their concerns or inquiries..