Email Chat Support Executive

Job Title: E-Commerce Customer Support Associate (Chat & Email)

Company: Primus Actus Services

Location: Saki Naka, Andheri East, Mumbai (On-site)

About the Role

Are you a quick thinker with a passion for helping people? Primus Actus is looking for dynamic individuals to join our USA E-Commerce Support Team. Unlike traditional sales roles, this is a pure support process—no cold calling, no aggressive targets, and no sales pressure.

You will be the voice (and keyboard) of leading US-based brands, ensuring customers have a seamless shopping experience through real-time chat and professional email communication.

Key Responsibilities

Real-Time Resolution: Manage incoming customer queries via Chat and Email regarding orders, shipping, and product information.

Quality Communication: Maintain a high standard of written English with a focus on grammar, tone, and professional etiquette.

Problem Solving: Efficiently troubleshoot customer issues to ensure first-contact resolution.

Brand Ambassadorship: Represent US-based e-commerce platforms with a positive and helpful attitude.

Shift Details & Compensation

Shift Timing: 09:00 PM – 05:00 AM IST (Fixed Night Shift).

Working Days: Monday to Saturday (26 days/month).

Salary: ₹15,000 – ₹28,000 (Based on experience).

Incentives: Performance-based incentives available (Quality & Attendance driven).

Growth: We prefer promoting from within; grow your career as the process scales!

Who We Are Looking For?

Freshers: Recent graduates with excellent written English and a "can-do" attitude.

Experienced: Candidates with BPO or E-commerce experience are highly preferred.

Skills: • Fast typing speed (30+ WPM).

Strong command over English grammar and composition.

Ability to work the night shift consistently.

Why Join Primus Actus?

Fixed Process: Stable work with a specialized focus on the US market.

No Targets: Focus on quality service rather than monthly sales quotas.

Professional Environment: Work in the heart of Mumbai’s business hub with a supportive team.

How to Apply:
[9881133495/ keyur25@primusactus.com /
Interview Walk-in Address 1Aerocity, Safed Pul, Sakinaka, 1026, Andheri East, Mumbai, Maharashtra 400072 ]

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