A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
19,556 - 38,000 /महीना
Alaxma Technologies (opc) Private Limited
घर से काम
ग्राहक सहायता / टेलीकॉलर में 0 - 4 वर्षो का अनुभव
घर से काम
फुल टाइम
We are looking for a Email Chat Support Executive to join our team at Alaxma Technologies (opc) Private Limited. The role offers ₹19556 - ₹38000 and involves managing customer calls, delivering outstanding customer service related to Banking. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
