ईमेल & चैट प्रोसेस एग्जीक्यूटिव

We are looking for a Email & Chat Process Executive to join our team at Poonawala Fincrop. The role offers ₹16000 - ₹27500 and involves managing customer calls, delivering outstanding customer service related to Loan. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming and outgoing calls in a professional manner.

• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

• Log customer interactions and track follow-ups.

• Offer timely and relevant solutions to resolve customer issues.

• Collaborate with team members to escalate and address more complex concerns.

• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 6 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the day shift.

ontact potential or existing customers to generate business

•Handle objections and convince customers to close the sales Positively

•Enter and update customer information in CRM

•Should have knowledge of Business loan, mortgage loan like home loan or property loan

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 0 - 6 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।