A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
15,000 - 16,500 /महीना
Cresta Kans
औद्योगिक क्षेत्र चरण 2, पंचकुला
ग्राहक सहायता / टेलीकॉलर में 0 - 6 महीने का अनुभव
फुल टाइम
Job Title: Customer Support Executive – Email & Chat
Department: Customer Support / Operations
Employment Type: Full-Time
We are seeking a Customer Support Executive to handle customer queries through email and live chat channels. The ideal candidate will ensure timely, accurate, and professional responses while maintaining high customer satisfaction.
Respond to customer inquiries via email and chat in a timely manner
Resolve customer issues related to products, services, billing, or accounts
Maintain accurate records of customer interactions in CRM tools
Follow standard operating procedures (SOPs) and quality guidelines
Escalate complex issues to the appropriate internal teams
Meet defined productivity, quality, and turnaround time metrics
Graduate
Good written English communication skills
Basic computer knowledge and typing skills
Customer-focused attitude and problem-solving skills
Ability to work in rotational shifts
