Job Title : Process Coordinator (Marketing)
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log Production interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Follow up with inhouse team.
Update FMS as per department reqirement.
Job Requirements:
Qualification : Any Graduate
Experience - 6 Months to 1 Yr.
Working Days : Monday -Saturday during the general shift.