A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
12,000 - 30,000 /महीना*
L Y Enrol Education On Call (opc) Private Limited
सेक्टर 7 द्वारका, दिल्ली
₹10,000 इनसेंटिव्स शामिल
ग्राहक सहायता / टेलीकॉलर में 0 - 1 वर्षो का अनुभव
Full Time
We are looking for a EducationCounseller to join our team LY ENROL EDUCATION ON CALL OPC PVT.LTD. The role offers ₹12,000 - ₹30,000 / month PLUS incentives and involves managing customer calls, delivering outstanding customer service related to Education . Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is Graduation and Freshers/Experienced. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days a week 10:00am - 6:00pm.
