A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
15,000 - 20,000 /महीना
Kaushal Vidyabhavan
नाना वाराछा, सूरत
ग्राहक सहायता / टेलीकॉलर में 2 - 6+ वर्षो का अनुभव
फुल टाइम
We are looking for a Education Counsellor to join our team at Kaushal Vidyabhavan. The role offers ₹15000 - ₹20000 and involves managing parents calls, delivering outstanding parents service related to School. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to parents inquiries, complaints and concerns with a problem-solving mindset.
Log parents interactions and track follow-ups.
Offer timely and relevant solutions to resolve parents issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is Graduate and 2 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.
