कस्टमर सपोर्ट टीम लीडर

Position: Customer Service Executive

Job Mode: In Office

Job type: Permanent

Work Shift: 6:00pm to 3:00am

Location: Mulund West

Company: Ergode

Roles and Responsibilities:

1. Responding to customer inquiries and resolving issues in a timely and professional manner.

2. Handling escalated customer complaints and finding effective solutions.

3. Providing product information and assistance to customers.

4. Monitoring customer feedback and suggesting improvements to enhance the customer experience.

5. Collaborating with other departments to ensure seamless communication and service delivery.

6. Maintaining accurate customer records and documentation.

7. Assisting with training and mentoring new customer service representatives.

8. Participating in team meetings and contributing ideas to improve customer service processes.

Qualifications:-

FRESHERS are welcomed for the interview.

Bachelor's degree in Business Administration or related field.

At least 1 year of experience in a customer service role added advantage.

Excellent communication skills, both verbal and written.

Strong problem-solving abilities and attention to detail.

Ability to work well under pressure and meet deadlines.

Proficiency in Microsoft Office applications.

Customer-focused mindset and a passion for delivering exceptional service.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 0 - 6+ वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।