Key Responsibilities
Lead and supervise the Customer Support team.
Monitor team performance and achieve service targets.
Handle escalated customer queries and complaints.
Train, guide, and motivate team members.
Maintain daily reports and performance records.
Ensure timely and professional customer service.
Requirements
Graduate preferred.
Excellent communication skills in Bengali, Hindi & English.
Strong leadership and problem-solving abilities.
Basic computer and MS Excel knowledge.
Customer service/team-handling experience preferred.