Customer Support Team Leader

We are looking for a Customer Support Team Leader to join our team at Gujarat Travels. The role offers ₹15,000 - ₹25,000 and involves managing customer calls, delivering outstanding customer service related to Travel. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

·  Have a good understanding of call centre technology to be able to identify and fix technical issues. 

·  Assist and support the centre staff to provide the best customer service. 

·   Discuss targets with the call centre manager and relay those to the team. 

·   As a team leader, you must ensure all team members adhere to the working protocols.

·  Typically, that can be done with call monitoring and addressing performance issues, if there are any.
Job Requirements:

The minimum qualification for this role is Post Graduate and 1 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Rotational shift.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 1 - 2 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।