कस्टमर सपोर्ट एग्जीक्यूटिव

# **JOB DESCRIPTION – CUSTOMER SUPPORT ASSOCIATE**

## **Position:** Customer Support Associate

**Company:** Woodrock Infotech Private Limited

### **Job Responsibilities**

* Handle customer queries and concerns through voice calls.

* Provide accurate information regarding products and services.

* Resolve customer issues professionally and efficiently.

* Maintain proper records of customer interactions.

* Ensure high levels of customer satisfaction.

* Follow company policies and process guidelines.

### **Eligibility Criteria**

🔹 **Age:** 18–35 Years

🔹 **Qualification:** Minimum 12th Pass

🔹 **Communication:** English & Bengali

🔹 **Work Mode:** Work From Office

🔹 **Shift:** 24×7 Rotational Shift (Any 9 Hours)

### **Required Skills**

* Customer-centric approach.

* Ability to work in a team environment.

* Positive attitude and willingness to learn.

### **Documents Required**

📄 Resume

🪪 Aadhaar Card

🪪 PAN Card

📸 Passport Size Photograph

🎓 Educational Certificates

📑 Experience Proof (if applicable)

### **Job Details**

* **Process:** Voice Process

* **Shift:** Flexible Weekly Shift + Rotational Week Off

* **Salary:** ₹15,000 CTC

* **Perks & Benefits:** PF & ESI

* **Eligibility:** Freshers & Experienced Candidates (Both Can Apply)

* **Drop Facility:** Available

### **Drop Locations**

Kestopur, Baguihati, New Town, Salt Lake, Mohishbatan, Bidhannagar, Phoolbagan, Science City, Joramandir, Dakshindari, Chingrighata, Chinar Park, Airport, Dumdum, Narkeldanga, Technopolis, DLF 1 & 2, Sukantanagar, Gauranga Nagar, Uttar Panchanna, VIP Bazar, Ballygunge, Goalpark, Ruby, Kalikapur, Gariahat, Kalighat, Rashbehari, Tollygunge, Behala Chowrasta, New Alipore, Taratala, Dhakuria, Jadavpur, Beckbagan, Garfa, Beleghata, Girish Park, Shyambazar, Hathibagan, Park Circus, Topsia, Picnic Garden, Jorabagan, Taltala, Bhawanipur, Bagbazar, Esplanade, Maniktala, Belgachia, Central, Poddar Court, Rajabazar, Howrah Station & Sealdah.

## **Interested candidates can apply now!**

**Regards,**

**HR Ankita**

📞 **8910270543**

**Woodrock Infotech Private Limited**

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