Respond to customer queries and issues through phone calls, emails, and chat promptly and professionally.
Provide accurate information about product features, functionalities, and services.
Ensure high levels of customer satisfaction by resolving concerns effectively.
Troubleshoot and resolve customer complaints or issues related to the product, ensuring timely and efficient problem-solving.
Coordinate with technical support or other departments for more complex queries.
Follow up with customers to ensure their concerns are fully resolved and document outcomes.