A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
18,000 - 30,000 /महीना
Victa Earlyjobs Technologies Private Limited
विजय नगर, बैंगलोर
ग्राहक सहायता / टेलीकॉलर में 0 - 5 वर्षो का अनुभव
फुल टाइम
Roles & Responsibilities – Fraud Risk Management
Monitor customer transactions and account activities to identify suspicious or potentially fraudulent behavior.
Review customer accounts and transaction details to detect unusual patterns and possible fraud.
Investigate reported fraud cases and take appropriate action according to process guidelines.
Verify customer information and transaction details to ensure authenticity and security.
Identify potential fraud risks and escalate suspicious activities to the concerned team.
Analyze transaction patterns and customer behavior to identify possible fraud indicators.
Handle customer queries related to fraudulent transactions, unauthorized activities, and account security.
Maintain accurate records of fraud investigations, customer complaints, and case resolutions.
Follow company policies, risk management procedures, and fraud prevention guidelines.
Coordinate with internal teams to investigate and resolve fraud-related cases.
Ensure the confidentiality and security of sensitive customer information.
Support fraud prevention initiatives by identifying risks and recommending appropriate corrective actions.
Meet quality standards while ensuring timely and accurate case handling.
Maintain a strong focus on risk prevention, compliance, and customer protection.
