Customer Support Executive

Role: Key Account Manager (KAM) — Myntra

Location: Office (rotational shifts between 7 AM–9 PM), 6 days/week, 1 rotational week off

Openings: 175

Qualifications:

Graduate (10+2+3) with min 1 year experience OR MBA fresher

Versant level 4

Fluent in Hindi and English

Age 18–30

Compensation:

MBA Freshers: CTC up to ₹25,000 (Take-home ~₹20,000)

Experienced: CTC up to ₹30,000 (Take-home up to ₹25,000)

Quarterly bonus: ₹4,065

Apprenticeship stipend: Freshers ₹22,500 / Experienced ₹27,000

Key responsibilities:

Manage and grow assigned seller accounts on Myntra

Handle seller queries and provide timely coordination between operations, catalog, and logistics

Monitor sales, pricing, discounts, and returns

Prepare simple sales and discount calculations; report account performance

Maintain strong customer/seller relationships and resolve issues

Must-have skills:

Strong communication and customer-handling skills

Basic calculation and analytical ability (percentages, travel cost, discounts)

Coordination and multitasking

Comfortable with e‑commerce and account management tasks

Screening tasks:

Calculate percentages (e.g., 10% of ₹1,00,000)

Compute monthly travel cost from distance, petrol price, and mileage

Determine discount value using MRP, selling price, quantity, and sales value

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