Key Responsibilities
• Handle customer calls professionally (inbound/outbound)
• Provide accurate information and effective resolutions
• Maintain proper call records and update CRM systems
• Follow quality standards, compliance, and process guidelines
• Ensure high levels of customer satisfaction
• Meet daily productivity and performance targets (KPIs)
Desired Skills
• Excellent communication and interpersonal skills
• Strong problem-solving and active listening abilities
• Ability to handle customer objections confidently
• Adaptability in a fast-paced voice process environment