A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
12,000 - 20,000 /महीना
Victa Earlyjobs Technologies Private Limited
कुड्लू गेट, बैंगलोर
ग्राहक सहायता / टेलीकॉलर में 0 - 6 महीने का अनुभव
फुल टाइम
Job Responsibilities
• Handle customer queries through calls, emails, or chat in a professional manner.
• Process banking and financial service requests accurately and within defined timelines.
• Verify customer information and documents as per company guidelines.
• Update and maintain customer records in the CRM/system.
• Ensure compliance with company policies and banking regulations.
• Resolve customer concerns and escalate complex issues to the relevant team.
• Maintain high standards of quality, accuracy, and productivity.
• Meet daily performance metrics, including turnaround time (TAT) and quality targets.
• Coordinate with internal departments for smooth case resolution.
• Provide an excellent customer experience while maintaining confidentiality of customer information.
