कस्टमर सपोर्ट एग्जीक्यूटिव

International Customer Support

247.ai

published

Marathahalli Bengaluru

10

Openings

Full-time

Type

on-site

Work Mode

Immediate

Hiring Need

Job Description

Job Summary:

We are hiring dedicated and enthusiastic individuals for the role of International Customer Support Executive. You will be responsible for handling customer queries through a chat-based platform in a simulated environment. This role demands excellent written communication skills, quick problem-solving abilities, and a strong customer-first mindset.

Roles and Responsibilities:

• Respond to customer queries via calls and live chat or email in a professional, courteous, and timely manner.

• Understand customer needs and provide accurate information or resolve issues efficiently.

• Follow communication scripts and workflows where applicable, while maintaining a natural and friendly tone.

• Document all customer interactions clearly and concisely in the system.

• Escalate complex issues to the appropriate department or supervisor when necessary.

• Maintain product knowledge and stay updated on service offerings, policies, and procedures.

• Meet performance metrics such as response time, resolution time, and customer satisfaction.

• Ensure a high level of customer satisfaction through proactive support and empathetic communication.

Required Skills & Qualifications:

• Excellent written English with strong grammar and punctuation skills.

• Strong reading comprehension and problem-solving abilities.

• Familiarity with MS Office tools, email writing, and internet browsing.

• Ability to multitask and work in a fast-paced environment.

• Previous customer service experience ( mandatory).

• Willingness to work in rotational shifts

Eligibility Criteria:

• Experience:

• (1 year or more): Salary up 18000 - 30,000 (based on interview performance)

• Excellent command of English (both grammar and comprehension)

• Good typing speed and accuracy

• Basic knowledge of MS Office, email writing, and internet usage

• Willingness to work in rotational shifts (if applicable)

Selection Process:

1st Round – Essay Writing

2nd Round – Assessment (Shortlisted Candidates Only):

3rd Round – client round

Additional Tips:

• Ensure a stable internet connection and proper audio/video setup for virtual rounds

• Dress formally for the interview process

• Be prompt and professional in communication

Skills & Requirements

Required Skills

Computer Knowledge

International Customer Support

Communication

Preferred Skills

sales

Experience

1 - 5 years

Education

12th

Age Range

18 - 30 years

Languages Required

English

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