Job Title: Customer Support Executive
Process: Semi-Voice Process
Location: Silk Board,Novel Tech Park,Kudlu Gate,Bangalore
Joining: Immediate
Working Days: 6 Days Working
Week Off: 1 Rotational Week Off
Shift Timings: 24/7 Rotational Shifts, including Day, Mid, and Night Shifts
Roles & Responsibilities
Handle customer queries and concerns through the assigned communication channels.
Understand customer issues and provide appropriate resolutions.
Assist customers with accurate and relevant information.
Ensure a positive and satisfactory customer experience.
Communicate professionally and effectively with customers.
Maintain proper documentation and follow the required process guidelines.
Candidate Requirements
Excellent communication and convincing skills.
Must be fluent in English, Hindi, and Kannada.
Comfortable working in 24/7 rotational shifts, including night shifts and mid shifts.
Ability to handle customer concerns professionally and patiently.
Immediate joiners will be preferred.