A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
15,000 - 25,000 /महीना
Ultra Facility Management Private Limited
सेक्टर 88, गुडगाँव
ग्राहक सहायता / टेलीकॉलर में 1 - 3 वर्षो का अनुभव
फुल टाइम
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
The Customer Service Officer (CSO) is responsible for handling client/visitor queries, ensuring smooth operations at the front desk, coordinating with internal departments, and maintaining a positive customer experience. CSO acts as the first point of contact for residents/clients/visitors.
Coordinate with the technical/helpdesk/operations team to resolve complaints.
Ensure timely follow-up and closure of complaint
end notifications, circulars, and updates to residents/customers (WhatsApp/email/notice board).
Coordinate with housekeeping, security, and maintenance team.
