We are looking for a Customer Support Executives & Documentation Executives to join our team FIFO GLOBAL PVT LTD. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to PM UDAY SCHEME. The role offers In Hand Salary+Incentives and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates/