कस्टमर सपोर्ट एग्जीक्यूटिव

Job Title: Multilingual Customer Support Executive

Department: Customer Support

Industry: BPO

Location: Office

Shift: Day shift

Languages Required: English + Tamil, Telugu, kannada, Malayalam

Key Responsibilities

Customer Interaction

• Handle inbound and outbound customer calls, emails, chats, and tickets

• Provide accurate information and resolve customer queries in multiple languages

• Ensure professional, polite, and empathetic communication at all times

• Follow call flow, scripts, and company guidelines

Issue Resolution

• Understand customer issues and provide timely resolutions

• Escalate complex or unresolved issues to the concerned team

• Maintain first-call resolution and customer satisfaction scores

• Document interactions clearly in CRM systems

Coordination & Reporting

• Coordinate with internal teams to resolve customer concerns

• Maintain accurate customer records and follow-up details

• Share feedback and recurring issues with supervisors for improvement

Required Skills & Qualifications

Education

• Any graduate / Undergraduate (based on role requirement)

Language Skills

• Fluency in English + one or more languages such as:

o Tamil / Telugu / Kannada / Malayalam

• Ability to read, write, and speak fluently in required languages

Technical & Soft Skills

• Strong verbal and written communication skills

• Customer-centric attitude and problem-solving ability

• Basic computer knowledge (CRM, MS Office, ticketing tools)

• Ability to work in shifts and fast-paced environments

Experience

• Fresher / 1–5 years of experience in customer support or BPO

• Multilingual or international process experience preferred

Preferred Attributes

• Excellent listening and empathy skills

• Ability to handle difficult customers calmly

• Cultural sensitivity and language accuracy

• Willingness to learn new processes and tools

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