We are looking for enthusiastic and customer-oriented candidates for the position of Associate Customer Support – Voice. The ideal candidate should have excellent verbal communication skills in English and Hindi, a clear speaking voice, and the ability to handle customer queries professionally.
Key Responsibilities
Handle inbound and outbound customer calls professionally.
Assist customers with their queries and provide appropriate resolutions.
Maintain call quality, customer satisfaction, and service standards.
Follow up on customer issues and ensure timely resolution.
Meet daily call-handling and productivity.
Adhere to company policies, processes, and quality guidelines.