We are looking for a Customer Support Executive (Ecommerce) to join our team at Syvo Digital Private Limited. The role offers ₹15,000 - ₹20,000 and involves managing customer calls, delivering outstanding customer service related to Ecommerce. We're only looking for Female candidates. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
1. Manage incoming calls in a professional manner.
2. Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
3. Offer timely and relevant solutions to resolve customer issues.
4. Handle basic ecommerce listings and catalog management.
Job Requirements:
The minimum qualification for this role is Diploma and 6 months - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.