Internship 3 months.
We are currently seeking individuals for the role of Information Retrieval Officer (IRO), a position critical to our operations. As an IRO, you will be responsible for attending calls and delivering accurate information as per the caller’s request. This role requires a meticulous approach to maintaining call duration within the standard Average Time Taken (ATT), ensuring customer satisfaction, and upholding compliance with departmental policies.
What we are looking for
•Excellent Communication Skills in English.
•Pursuing degree, graduate or postgraduate
•Personable, attentive, and active listener
•Good interpersonal skills and communication skills in English and Required local language
•Confident, assertive approach and resiliency
•Customer centric approach to go extra mile to keep up the user experience
•Pleasant voice with pleasing telephonic etiquettes
•Ability to work efficiently under pressure.
•Pleasant voice with telephone etiquette that creates a positive interaction.
•Working knowledge of computers, coupled with the ability to comprehend and follow instructions.
•Adept at typing with accuracy and speed.
•Flexibility to work in 24•7 Operations.
•Offering both Full time and Part time vacancy for this role. So, students are welcome