Customer Support Executive

Job Description:

The ideal candidate should be highly soft spoken and ready to work in customer support. Customer Service Executives are required to answer incoming calls from customers for various reasons and make outbound calls to customer answer inquiries, resolve complaints and provide information.

Roles and Responsibilities

Associate will be responsible for handling incoming and outbound calls from customers/Patients.

Answer calls professionally to provide information about Doctor schedule, hospital services, book and cancel appointments, or obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the CRM.

Associate must reply to those queries in a set format.

Responsible to book the doctor appointments on a web portal.

Competencies and Skills Required

Customer Service Executive plays a critical role in providing an interface between customers and the client company. The major skills and competencies that we are looking for in a candidate are:

Good communications skills

Ability to listen proactively

Problem solving skills

Ability to handle work well and maintain quality.

Qualifications/Other Requirements

Any Graduate/Preferably Science Graduate

1 to 3 years of experience in Customer Service.

*Should be fluent in English & Hindi*

Candidate should be comfortable with Rotational Shifts & Week offs.

Designation: Patient Relationship Officer

Salary: 16,000/- to 20,000/- CTC

Benefits:

Provident fund (PF) and ESI

Paid leaves / Leave encashment

Workdays per week: 6 days (Rotational week off)

Shift Timings: * 8:00 AM to 5:00 PM

11:00 AM to 5:00 PM

*Company Name: Open Mind Services Limited*

Contact Person – Dona

contact number -9339955790

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