कस्टमर सपोर्ट एग्जीक्यूटिव

We are looking for a Telecalling Executive (Tamil/Telugu) to join our team at Sri Dhanalakshmi Enterprises. The role offers Tamil (No Target)  ₹12000 - ₹13000  , Tamil (Target)- ₹14000 - ₹15000 + 1000 incentive and Telugu (No Target) ₹14000 - ₹15000   and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage outgoing calls in a professional manner.

• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

• Log customer interactions and track follow-ups.

• Offer timely and relevant solutions to resolve customer issues.

• Collaborate with team members to escalate and address more complex concerns.

• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Job Type – Full Time (9.30am to 6.30pm)

Work Location Type – Work From Office (On Site)

Job Locality- Kilpauk, Chennai

Gender – Both

Minimum Qualification Required- Any

Salary & benefits- Fixed Salary

Working Days-  6 Days (Monday to Saturday)

Job Shift- Day Shift

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