A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
13,500 - 19,000 /महीना*
Sfsa Secure Future Skill Academy Llp
बक्सी बाज़ार, कटक
₹1,500 इनसेंटिव्स शामिल
ग्राहक सहायता / टेलीकॉलर में 0 - 1 वर्षो का अनुभव
फुल टाइम
Job Description
Customer Care Executive – Job Description
Job Title: Customer Care Executive
Job Summary:
A Customer Care Executive is responsible for handling customer inquiries, resolving complaints, and providing information about the company’s products and services. The main goal is to ensure customer satisfaction and maintain a positive relationship with customers.
Key Responsibilities:
· Answer customer calls, emails, and chat messages.
· Provide accurate information about products and services.
· Resolve customer complaints and issues in a timely manner.
· Record customer interactions and update information in the system.
· Process orders, requests, and service inquiries.
· Maintain a polite and professional attitude while communicating with customers.
· Follow up with customers to ensure their issues are resolved.
Required Skills:
· Good communication skills (spoken and written).
· Strong problem-solving ability.
· Basic computer knowledge.
· Active listening and patience.
· Ability to work in a team and handle pressure.
Qualification:
· Minimum 12th pass or graduate.
· Basic knowledge of computers and customer service tools.
· Prior experience in a call center or customer service role is a plus.
