A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
15,000 - 25,000 /महीना
Savyasasy Software Solutions Private Limited
तेय्नंपेट, चेन्नई
ग्राहक सहायता / टेलीकॉलर में 0 - 2 वर्षो का अनुभव
फुल टाइम
About the Company
Savyasasy Software Solutions Pvt. Ltd. develops innovative ERP solutions for educational institutions. Our flagship product, School Chimes, is a comprehensive school ERP and communication platform that enables schools to efficiently manage academics, administration, communication, examinations, attendance, fees, and more.
Key Responsibilities
•
Provide customer support via phone, email, WhatsApp, and remote sessions.
•
Assist schools in resolving queries related to the School Chimes application.
•
Understand customer issues and provide timely, accurate solutions.
•
Escalate technical issues to the concerned team whenever required.
•
Follow up with customers to ensure issues are resolved satisfactorily.
•
Maintain records of customer interactions and support tickets.
•
Guide customers on product features and best practices.
•
Ensure high levels of customer satisfaction through professional communication and service.
Eligibility
•
Bachelor's Degree in any discipline.
•
0–2 years of experience in Customer Support, Customer Service, or Technical Support.
•
Freshers with excellent communication skills are encouraged to apply.
•
Strong problem-solving and customer-handling skills.
•
Basic computer knowledge and proficiency in MS Office.
Language Requirement
•
Tamil – Mandatory
•
Telugu – Mandatory
•
English – Mandatory
