कस्टमर सपोर्ट एग्जीक्यूटिव

Responsibilites:

Act as the first point of contact for customers regarding shipments, deliveries, and logistics queries.

Handle inbound and outbound calls, emails, and chats related to customer support.

Track and monitor shipments, providing timely updates to customers.

Resolve complaints and service issues effectively and professionally.

Coordinate with operations, warehouse, transporters, and partner companies to ensure seamless service.

Maintain accurate records of customer interactions, issues, and resolutions.

Assist clients with documentation requirements such as invoices, proof of delivery (POD),etc.

Ensure compliance with company policies, service standards, and client requirements.

Escalate unresolved issues to the concerned department for prompt resolution.

Build strong relationships with clients to enhance customer satisfaction and loyalty.

Requirements:

Minimum 1 year of experience in logistics customer support.

Strong communication skills (verbal & written).

Knowledge of logistics processes, shipment tracking, and documentation.

Proficiency in MS Office (Excel, Outlook, Word).

Interested candidates can contact: 8956627933

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 1 - 3 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।