Customer Support Executive

Customer Support Executive

Company: Rupeek
Employment Type: Full-Time
Experience: 0 - 2 Years

Job Summary

Rupeek is looking for customer-centric professionals to join its Customer Support team. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and delivering an exceptional customer experience.

Key Responsibilities

• Manage inbound and outbound customer interactions.

• Resolve customer queries and service requests efficiently.

• Provide accurate information regarding products, services, and processes.

• Ensure timely follow-up and closure of customer concerns.

• Maintain customer records and update CRM systems accurately.

• Coordinate with internal teams for issue resolution.

• Meet defined service quality and productivity standards.
  

Eligibility

• Graduate in any discipline.

• 0–3 years of experience in Customer Support, Customer Service, BPO, Contact Center, or related domains.

• Freshers with excellent communication skills may also apply.

Language Requirements (Mandatory)

1. Hindi + English + Tamil

2. Hindi + English + Telugu

3. Hindi + English + Kannada

Note: Proficiency in Hindi and English is mandatory for all positions. Candidates must additionally be fluent in either Tamil, Telugu, or Kannada.

Required Skills

• Excellent communication and interpersonal skills.

• Strong customer handling and problem-solving abilities.

• Customer-focused approach with a positive attitude.

• Ability to work in a fast-paced environment.

• Basic computer and CRM knowledge.

Preferred Industry Experience

• Customer Support

• BPO / Contact Center

• BFSI / Banking

• Fintech

• NBFC

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 0 - 1 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।