कस्टमर सपोर्ट एग्जीक्यूटिव

JOB DESCRIPTION: CUSTOMER SERVICE EXECUTIVE (FEMALE)

Employer: A Beauty & Personal Care Brand

Department: Customer Success & Operations
Location: Manak Vihar Extension, New Delhi, Delhi, 110018 (Nearby Metro – Subhash Nagar)
Employment Type: Full-time
Positions: 1
Joining: Immediate
Salary: Up to ₹30,000 per month (slightly flexible for a strong candidate)
Working Days & Timings: Monday – Saturday | 9:30 AM – 6:30 PM (1 paid leave per month)

Job Overview

The Customer Service Executive will act as the primary point of contact for client communication, ensuring timely responses, issue resolution, and a high standard of customer satisfaction across all interaction channels.

Key Responsibilities

·       Serve as the first point of contact for all client queries via WhatsApp, email, and Instagram

·       Maintain a professional and prompt communication tone at all times

·       Respond to all client messages within 2 hours during working hours

·       Track client issues including out-of-stock items, damaged products, or incorrect deliveries

·       Coordinate with relevant internal teams for issue resolution

·       Provide timely updates to clients and ensure closure of queries

·       Maintain records of client interactions and feedback for internal reference

·       Follow up with clients for pending responses and order-related actions

·       Request and collect client reviews post-purchase

·       Update trackers related to queries, refunds, returns, and feedback

·       Ensure smooth communication between clients and internal departments such as logistics and supply chain

Eligibility Criteria

·       Minimum 1 year in customer service role

·       Graduated in any stream

·       Should have good verbal and written communication in English

·       Working knowledge of MS office

Application Process:

Interested candidates are invited to submit their resume and interest in the role via this Google form: https://forms.gle/KtNvFzNLp1FeRSK48

Call us on +91-9667517818 for any queries.   

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