A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
22,000 - 30,000 /महीना
Prolegion
सेक्टर 49, गुडगाँव
ग्राहक सहायता / टेलीकॉलर में 6 - 24 महीने का अनुभव
Full Time
Job Title: Customer Support Executive
Location: Gurgaon
Experience: 0–2 Years
Working Days: 5 day (Rotational Week-Off)
Job Overview:
We are looking for a Customer Support Executive to handle customer queries, resolve complaints, process requests, and ensure a smooth customer experience. The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to handle multiple customer interactions across different channels.
Key Responsibilities:
Handle customer queries and provide timely resolutions.
Respond to customer inquiries through calls, emails, chat, or other communication channels.
Maintain a positive and professional attitude while interacting with customers.
Understand customer requirements and provide accurate information.
Resolve customer complaints and ensure customer satisfaction.
Process customer requests, orders, forms, and applications.
Maintain records of customer interactions, feedback, and complaints.
Coordinate with internal teams for issue resolution.
Follow customer service guidelines and company policies.
Provide a high-quality customer experience.
Required Skills & Qualifications:
Bachelor’s degree or equivalent qualification.
0–2 years of experience in customer support/customer service.
Excellent verbal and written communication skills.
Strong problem-solving and active listening skills.
Ability to handle customer complaints calmly and professionally.
Customer-focused attitude with good interpersonal skills.
Basic knowledge of CRM tools and customer support processes.
Ability to manage multiple tasks and prioritize work effectively.
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