A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
18,000 - 20,000 /महीना
Ozone Hr Solutions Private Limited
सेक्टर 32, गुडगाँव
ग्राहक सहायता / टेलीकॉलर में 0 - 2 वर्षो का अनुभव
फुल टाइम
Job Overview: We are looking for a skilled Customer Support Escalation Specialist to join our growing team. In this role, you will be responsible for managing and resolving escalated customer inquiries, ensuring customer satisfaction, and maintaining the highest standards of service. You will act as the main point of contact for critical customer issues that require urgent attention and resolution, ensuring that concerns are addressed efficiently and professionally.
Key Responsibilities:
Serve as the primary point of contact for escalated customer issues and inquiries.
Manage and resolve complex customer complaints and concerns in a timely and effective manner.
Liaise with other teams (e.g., support, product, technical, and management) to ensure that customer issues are resolved promptly and to the customer’s satisfaction.
Track, monitor, and follow up on escalated cases until resolution, ensuring clear communication throughout the process.
Provide detailed feedback and reports on recurring issues and trends to improve customer support processes.
Maintain a deep understanding of our products and services to offer informed solutions.
Develop and maintain strong relationships with key customers to foster loyalty and retention.
Identify opportunities to improve customer support and drive initiatives to enhance customer satisfaction.
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