कस्टमर सपोर्ट एग्जीक्यूटिव

Job Description: Customer Support Executive – BPO

Position: Customer Support Executive
Experience: 0–2 Years
Location: Delhi / Gurgaon
Industry: BPO / Customer Service
Employment Type: Full-Time

Job Summary

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives. The ideal candidate should have good communication skills, a positive attitude, and the ability to resolve customer queries efficiently.

Key Responsibilities

• Handle customer queries through inbound and/or outbound calls.

• Provide accurate information regarding products, services, and processes.

• Resolve customer complaints and issues professionally.

• Maintain customer records and update details in the CRM system.

• Ensure customer satisfaction by providing timely and effective support.

• Follow company policies, quality standards, and process guidelines.

• Escalate complex issues to the appropriate department when required.

Required Skills

• Excellent verbal communication skills.

• Basic computer knowledge and familiarity with MS Office.

• Good listening, problem-solving, and interpersonal skills.

• Ability to handle customers professionally and patiently.

• Willingness to work in rotational shifts, if required.

• Ability to work in a team-oriented environment.

Eligibility Criteria

• Experience: 0–2 years in customer support, customer service, or BPO.

• Freshers are welcome to apply.

• Candidates with prior domestic or international BPO experience will be preferred, depending on the process.

• Minimum qualification: 12th pass or graduate, as per process requirements.

• Candidates must be comfortable working from the office in Delhi / Gurgaon.

What We Offer

• Opportunity to work in a professional BPO environment.

• Training and development opportunities.

• Career growth in customer service and operations.

• Supportive team environment.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 0 - 2 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।