कस्टमर सपोर्ट एग्जीक्यूटिव

Job Title: Customer Support Executive – Email & Chat Process

Client: Axis Bank

Process Details

Process Type: Email & Chat (Customer Support)

Qualification: Graduation & above (Mandatory)

12th pass with Experience of 1 year can also apply

Experience: Minimum 1 year experience in Email or Chat process (Mandatory)

Languages Required: English & Hindi

Working Days: 6 days a week, with 1 rotational week off

Compensation

 Salary (Experienced Candidates Only):

o

CTC: 3.12 LPA

o

Take Home- 20,500

Travelling Allowance- 2,000

Position Summary

Customer Care Executives are responsible for handling customer queries and concerns via email

and chat for Axis Bank customers. They will provide accurate information, resolve issues

efficiently, and ensure high levels of customer satisfaction. The role demands strong

communication, problem-solving skills, and the ability to manage multiple interactions

professionally.

Key Responsibilities

 Handle customer queries through chat and email promptly and professionally.

 Research, locate, and provide accurate information to customers.

 Make outbound calls when required (semi-voice process support).

 Identify customer needs and determine the best solutions.

 Resolve issues by clarifying problems, exploring solutions, and escalating when necessary.

 Complete requests and transactions accurately and efficiently.

Required Skills & Competencies

 SVAR Score: 50 and above

 Strong written and verbal communication skills in English & Hindi

 Proficiency in basic computer operations and MS Office

 Understanding of email and chat etiquettes

 Typing speed: Minimum 36 words per minute with 95% accuracy

 Good analytical, logical reasoning, and decision-making skills

 Customer-oriented mindset with strong attention to detail

Education

 Graduation (Mandatory)

Experience

 Minimum 12 months experience in Email or Chat process (Mandatory)

 Candidates with 12+ months of relevant experience will be given preference

Hyderabad

📞 Contact for Interview

HR Altaf: 7207444391

HR Sabreen: 7093714993

Email: workwithnoble.consulting@gmail.com

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