Key Responsibilities
· Handle inbound/outbound customer calls in a professional and courteous manner.
· Resolve customer issues, queries, and complaints efficiently within defined timelines.
· Provide accurate information about products, services, and processes.
· Maintain records of customer interactions and update CRM systems.
· Escalate complex issues to senior support or relevant departments when necessary.
· Meet daily/weekly targets related to call handling, quality, and customer satisfaction.
· Follow company policies, scripts, and compliance guidelines during all interactions.
· Ensure a positive customer experience on every call.