कस्टमर सपोर्ट एग्जीक्यूटिव

We are looking for a Customer Support Executive to join our team at Micro Access Private Limited to handle customer calls, provide exceptional customer support and resolve queries related to Software & IT Services. The role offers an attractive in-hand salary of ₹20,000 - ₹22,000 and opportunities for growth.

Key Responsibilities:

• · Co-ordinate with every customer support engineer regarding customer calls.

  · Allocate or assign call to engineer and co-ordinate with both engineer as well as customer.

  · Maintain ERP on Regular basis.

  · Provide & collect price and cost estimate in response to the customer and vendors.

  · Co-ordinate with customers and vendors related to requirements of necessary repairing and their cost.

  · Provide outstanding customer service to improve customer satisfaction and build good relationship.

  · Conduct quarterly visit for AMC customer.

  · Identifying and resolving any urgent customer service queries.

  · Assess the service needs of customer and co-ordinate with them.

  · Provide prompt and accurate feedback to customers.

  · Follow up with clients to ensure their IT systems are fully functional after troubleshooting

  · Prepare accurate and timely reports

  · Document technical knowledge in the form of notes and manuals.

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 2 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 0 - 2 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।