We are seeking a Customer Support Executive to join our team. The ideal candidate will serve as the first point of contact for customers, addressing queries, resolving complaints, and ensuring smooth communication between customers and internal teams. This role requires excellent communication, problem-solving skills, and a customer-first approach.
Key Responsibilities
• Manage customer queries and complaints via calls, emails, and chat in a professional manner.
• Provide accurate information regarding products, services, and company policies.
• Resolve issues promptly or escalate complex cases to the relevant department.
• Document customer interactions, issues, and resolutions in the system.
• Ensure customer satisfaction by following up on unresolved queries.
• Coordinate with internal teams to address customer needs effectively.