कस्टमर सपोर्ट एग्जीक्यूटिव

Job Summary:
We are seeking a proactive IT Software Support Executive to provide technical support for Tally ERP/TallyPrime and Cloud-based solutions. The candidate will be responsible for installation, troubleshooting, data support, and assisting clients in smooth usage of Tally on desktop and cloud environments.

Key Responsibilities:

• Provide technical support for TallyPrime, Tally ERP, and Tally on Cloud via phone, email, remote, or on-site.

• Install, configure, and troubleshoot Tally software and related add-ons/TDLs.

• Handle data migration, backup, restore, and synchronization issues.

• Support clients for Tally license, TSS renewal, and multi-user configurations.

• Assist in cloud setup (AWS/Cloud server), user creation, and access management.

• Resolve performance issues related to Tally on local server and cloud.

• Coordinate with internal technical/development team for customization and bug fixes.

• Provide basic training and guidance to users on Tally features and reports.

• Maintain support tickets and update status regularly.

• Ensure timely resolution and high customer satisfaction.

Required Skills:

• Good knowledge of TallyPrime/Tally ERP.

• Basic understanding of cloud servers, RDP, and networking.

• Knowledge of Windows OS, remote tools (AnyDesk, TeamViewer, etc.).

• Basic understanding of accounting concepts.

• Good communication and client-handling skills.

• Problem-solving and troubleshooting ability.

Qualification:

• BCA / B.Tech / Diploma in IT / Computer or Commerce background with Tally knowledge.

• 0–3 years experience in Tally or software support (freshers with Tally knowledge can apply).

Preferred Skills:

• Experience in Tally on Cloud / AWS support.

• Knowledge of TDL customization support.

• Experience in ERP or accounting software support.

Working Details:

• Full-time position

• Client support via remote and on-site visits

• Office hours: As per company policy

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 1 - 5 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।