कस्टमर सपोर्ट एग्जीक्यूटिव

What You'll Do

Client Communication & Broadcast

• Send vehicle information and updates to clients via bulk broadcast messaging platforms in a timely and accurate manner

• Monitor responses received from broadcast messages, understand client intent, and provide appropriate replies and resolutions over chat

Inbound Call & Chat Support

• Handle incoming client calls, understand their enquiry, and provide accurate information based on available product details

• Manage chat support across all platforms - resolve queries independently at your level and escalate cases to the concerned executive when required

Lead & CRM Management

• Log every inbound lead and client interaction accurately in the CRM system

• Ensure no lead or follow-up is missed; maintain a clean and up-to-date record of all interactions

Offer & Partner Coordination

• Communicate relevant pricing and offer information from clients/dealers to the appropriate partner showrooms in a clear and professional manner

Data & Record Maintenance

• Maintain all client data, responses, and records accurately in Excel and organized folder structures, strictly following defined processes

• Source required response information from internal reference documents and ensure records are updated in real time

What We're Looking For

• Clear, confident communicator - both in professional and conversational tone; knows when to switch between the two

• Fluent in Gujarati and Hindi (spoken and written); basic English reading and writing proficiency

• Comfortable working on a computer for the majority of the workday - this is a tech-dependent role

• Proficient in Excel/Google Sheets - data entry, basic formatting, and file management

• Familiar with or quick to learn tools like WhatsApp Business, CRM platforms, and messaging/broadcast tools

• Detail-oriented - accurate data entry and record maintenance are a core part of this job, not an afterthought

• Responsive and organized - able to handle multiple open conversations simultaneously without things slipping

• Proactive and responsible - does not wait to be reminded; follows up, logs on time, and flags issues early

Qualifications

• Graduate in any discipline (IT Diploma or BCA preferred, not required)

• 0–2 years of experience in customer support, telecalling, back-office operations, or a similar role

• Strong typing speed and accuracy in Gujarati, Hindi and English

• Prior experience with CRM tools or WhatsApp Business is an advantage

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 6+ महीने का अनुभव वाले उम्मीदवारों की जरुरत है।