We are hiring Customer Support Executive for a blended process involving Voice and Chat. The role includes handling customer queries, resolving issues, and ensuring a smooth customer experience while maintaining service quality standards.
Key Responsibilities:
✔️ Handle customer inquiries and complaints through calls and chat.
✔️ Provide accurate information and quick solutions to customer issues.
✔️ Troubleshoot basic problems related to product/service.
✔️ Maintain proper documentation of all interactions in the CRM.
✔️ Communicate professionally and maintain a customer-friendly approach.
✔️ Fluent in English and able to type in English