A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
15,500 - 21,500 /महीना*
Jfsi Jetfly Service India Private Limited
आर्य नगर, मुरादाबाद
₹3,000 इनसेंटिव्स शामिल
ग्राहक सहायता / टेलीकॉलर में 0 - 1 वर्षो का अनुभव
फुल टाइम
Customer Service Associate – Job Description
Job Summary
A Customer Service Associate is responsible for assisting customers by providing information about products and services, resolving complaints, processing orders, and ensuring a positive customer experience. The role requires strong communication skills, patience, and a customer-focused attitude.
Key Responsibilities
Greet and assist customers in person, over the phone, or via email/chat
Respond to customer inquiries about products, services, pricing, and policies
Resolve customer complaints in a professional and timely manner
Process orders, returns, exchanges, and refunds
Maintain accurate customer records and update databases
Escalate complex issues to supervisors when necessary
Provide product recommendations and support sales efforts
Follow company policies and customer service procedures
Required Skills & Qualifications
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
Previous customer service experience (preferred but not always required)
Excellent verbal and written communication skills
Strong problem-solving and conflict-resolution abilities
Basic computer skills (MS Office, CRM systems)
Ability to work in a fast-paced environment
Friendly, patient, and professional attitude
Work Environment
Retail stores, call centers, offices, or remote settings
May require evening, weekend, or holiday shifts
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